Support

How can we help?

Quick answers are below. Still stuck? Send us a message and we will reply by email.

Quick answers

What is free?

Every scam check, every time. The scam score, the red flags and the recall check are free, with no account and no limit.

Saving cars to your Garage is free with a free account. Selling? Your listing grade is free too.

What costs money?

All one-time. There is no subscription.

  • Full Report on one car: the Deal Score and the condition read. You pay with credits: 1 for $2.99, 5 for $9.99, 15 for $19.99. One credit unlocks one car for good.
  • Seller Pass: $19.99 for one listing.
  • Lifetime: $199.99 once, for every Full Report and unlimited Seller Passes.

These are website prices.

See pricing
Can I get a refund?

Unused credits or an unused Seller Pass: yes, within 14 days of purchase. Send us a message below.

A credit already spent on a car, a Seller Pass already used on a listing, or Lifetime already used to unlock a report cannot be refunded, unless the law requires it.

Charged by mistake, or a report did not load? Tell us and we will make it right.

Bought in the app? Apple or Google handle that refund.

Read the terms
How do I restore a purchase?

On the website: sign in with the email you used at checkout. Credits, Lifetime, Seller Passes and unlocked cars are saved to your account, so they show up on any device.

In the app: tap Restore Purchases on the purchase screen to bring back Lifetime bought with your Apple ID. Credits stay with your CarBluff account.

Restore a purchase
How do I delete my data?

Open your Garage and tap Delete account, in the app (Garage tab) or on the website. It removes your account, saved cars, notes, photos and unlocks from our servers for good.

Scan history stays on your device only. Clear your browser or app storage to remove it.

Open your Garage

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